Mitchell, a leading provider of technology, connectivity and information solutions to the U.S. property/casualty claims and collision repair industries, has released the initial results of a unique new data analysis program specifically focused on understanding the vehicle and collision factors that impact injury patterns in motor vehicle accidents.
According to Keith Peterson, Ph.D., vice-president of advanced analytics and consulting for Mitchell, "An early finding is that that low-impact, rear point-of-impact claims generate two to three times the amount of medical services and last roughly 30% longer when they occur in Florida versus other states. And, these claims are characterized near exclusively by a pain management course of care versus traditional medical interventions." The findings both highlight the correlation between vehicle damage and the injuries likely in an accident – but also quantify how an array of geographic and economic factors drives insurance claim outcomes.
The ongoing program, led by Mitchell ClaimsLab, a claims analytics unit of Mitchell, is made possible by the combination of data from across Mitchell's auto casualty, physical damage, and workers compensation businesses, to create a unique analysis and research resource: the National Impact Injury Database. Launched in 2012, the database combines more than 87 million medical bill and estimate transactions from the past six years. It is one of the largest data resources of its kind covering the United States.
With access to these data, Dave Torrence, Mitchell executive vice-president and general manager, auto casualty solutions, said, "We are now able to apply scientific analysis and understand ways to manage the excessive cost of claims caused by fraud and buildup. We can also gain more insight into what kinds of claims warrant greater attention in the adjudication process."
Torrence also revealed an aggressive roadmap for using the research program to enhance its core offerings and add value to insurance clients. He stated, "Over the course of 2013, we will be expanding our focus to develop a First Notice of Loss (FNOL) medical triage solution based on predictive scoring to improve claim risk identification and segmentation. Mitchell is uniquely placed to offer workflow solutions that enable rapid analysis, implementation, and ongoing measurement of expanded bill review and claims solutions."