The January 26 Toronto Canadian Collision Industry Forum is rolling out an ambitious program for the industry.
Spurred in part by the arrival of new insurer program that were previously only on the international stage, organizers have worked to include international as well as Canadian perspectives:
--What do these rapid changes mean to you as a collision repair business owner or manager?
--What kind of decisions will independent repairers need to take in order to survive and prosper as the industry consolidates?
--As an insurer, how could the changes affect your ability to provide acceptable levels of customer service to your policy holders?
--How will this affect your business as a supplier and how will your staff respond to these changes?
--How can OEMs, insurers and collision repairers align their policies and procedures to ensure harmony and the delivery of safe, quality repairs?
--What effect will industry consolidation have on the skills shortage?
At CCIF Toronto organizers be asking for your views and votes on the most important issues that need to be resolved.
In preparation for that, attendees be hearing from Matthew Ohrnstein, managing director of Symphony Advisors, a consulting firm specialising in the automotive aftermarket and the area of auto insurance physical. Matthew was previously the chairman and CEO of Caliber Collision Centers in the USA, one of the early industry networks that acquired or developed 68 collision repair centres in California and Texas, with annual revenues exceeding $200 million and more than 1,600 employees. Matthew will share his perspective on the following issues in his morning presentation and remain on hand for the afternoon session, when we’ll be prioritising our most important issues for action:
• Trends in repair volume, insurer relations, insurer consolidation and different business models
• Repairer consolidation and the future of single shops, networks and multi-shop-operators (MSOs)
• What all this means for profitability and the future for repairers and insurers in Canada
New to the Agenda: How Insurance Procurement Has Affected the New Zealand Collision Repair Industry
New Zealand may be far away, but in a globalized, connected world, the distance means nothing. Rex Crowther is a former collision repairer who has headed the New Zealand Collision Repair Association and now edits the industry’s PanelTalk Magazine. Seven years after the introduction of insurer procurement programs in New Zealand we’ll learn from Rex about its impact on collision repairers’ profitability, on the shift in parts usage and his reflections on how the transition could have been managed differently – surely a useful learning opportunity for Canadians.
Views and Votes to Drive Action
The afternoon session will feature an expert panel of collision repairers and insurers who will comment on the morning presentation and then lead participants through a voting process to determine the most important priorities for action. Audience response clickers will be used to register votes by all participants or different segments within the group to respond to questions and then immediately see the results on the screen.
If you want to influence and be involved in directing action to address the issues that matter to you, whether you’re a collision repairer, an insurer or supplier, then you have to be at CCIF Toronto. There is a clear need and demand within the industry for action on issues affecting profitability, survival and growth at this critical time of change. The tough issues will need the collaboration of all stakeholders to achieve results and at CCIF Toronto the process will begin.
To register, visit www.ccif.net.