On Monday, Saab Automobile Parts North America (SPNA) announced its Saab Secure program, developed to support those 2010 and 2011 model year Saab owners left without warranty coverage due to the bankruptcy of Saab Automobile AB in Sweden.
All 2010 and 2011 model year Saab vehicle owners are eligible to come in for a no-charge initial oil change and service, which includes BG Products, Inc. engine oil additives. This service initiates the Limited Lifetime Protection Plan backed by BG. As long as owners continue to service their vehicle within the required intervals and at a Saab Official Service Centre, the protection plan will continue for the life of the vehicle.
In addition to the Limited Lifetime BG Protection Plan, Saab Secure will offer 2010 and 2011 model year vehicles, with up to 70,000 miles, a menu of Saab Secure vehicle service contracts that provide extended coverage levels and terms at affordable prices. Coverage is available from Basic Care powertrain coverage to Premier Care comprehensive component coverage, and is available in terms from 1 to 5 years from the date of contract purchase. These products are being launched in partnership with Pablo Creek Services, Inc.
“Just over a year ago, the news was not good. Saab owners in North America and globally had just learned of the bankruptcy of one of the world’s most cherished automobile brands,” said Tim Colbeck, President and CEO of SPNA in a statement. “Today they are hearing some good news about parts, service and vehicle coverage. It is news Saab owners and the Saab network deserve, and I’m pleased to announce our new programs and partner companies, who are all committed to serving Saab owners in North America.”
Today’s news follows the announcement last month that SPNA and GM entered into a Warranty Services Agreement that authorizes SPNA to provide warranty administration and related services through SPNA’s network of Warranty Service Providers for model year 2009 and prior Saab vehicles still covered under the GM limited warranty.
The Saab Secure program launch marks the culmination of a busy startup period for SPNA. In the spring of 2012, Saab Automobile Parts AB in Sweden established SPNA as its North American subsidiary. In early June 2012, SPNA purchased the remaining parts inventory from the Saab Cars bankruptcy estate and began operations in North America. Since then, SPNA has:
Established a network of 179 Official Service Centers in the U.S. and Canada.
Returned availability of Saab parts back to the high levels that existed prior to the Saab Automobile AB bankruptcy.
Entered into an agreement with General Motors to administer warranty services on 2009 and prior model years, providing a seamless warranty experience for those Saab owners.
Launched the Saab Secure program to support owners of 2010 and 2011 Saab models.
Launched a North America Technical Assistance Center to provide technical help for Saab Service Centers in providing high quality repairs for Saab owners.
Launched a North America Customer Assistance Center on January 7, 2013 to support all Saab customers in North America needing assistance with inquiries about parts, accessories, service, and technical support.
Launched a new SPNA website, Saab.com and Facebook page, www.facebook.com/Saab, to share up-to-date information about the company, service facilities, and current promotions.
“The company has been working hard to build an infrastructure for the future. It’s great that we are now able to launch these new programs, providing added support to Saab owners and the Saab service network. We want to keep Saab cars and owners on the road well into the future.” Colbeck concluded.